Troubleshooting the Web Reports

Login errors when launching any page

You will need to make sure that the eventsentry_settings_inc.asp file references the correct System DSN, database username and password.

Various ODBC/database error messages when viewing certain pages or running certain queries

Make sure that you have the correct database type set in the eventsentry_settings_inc.asp file. Even though all databases support the ODBC standard, each database vendor has its own unique commands for extended functionality which requires us to define a database type so that the correct commands are used.

Errors when viewing pages

Make sure that you have created all the necessary tables in the database. For more information on the tables please see "Setting up the tables".

When using Internet Explorer make sure that you disable friendly HTTP error messages. To disable friendly HTTP errors:

Internet Explorer will now show you a detailed error message that you can use to either troubleshoot the problem yourself or forward the error message to our support team.

Query for "Eventuser" Does Not Work

Some databases use the backslash character to escape special characters. This can lead to problems since Windows domains use the backslash character to separate domain names from user names. Locate the variable SQLEscapeBackslash in the file eventsentry_db.asp and set it to either 0 or 1, whichever one works.

Including Group and Filter names in Queries

Introduced in version 2.40 was the ability to write group and filter names to the database. To activate this feature locate the variable SQLTableHasGroupAndFilter in the eventsentry_settings_inc.asp file and set it to 1.