Questions or Problems?

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Please note that we can only guarantee to answer support requests that are sent from registered email addresses (by default the one you specified when EventSentry was purchased). We also try to answer support-related requests for the light version if time permits.

 

Questions

If you still have questions after reading this manual then please

 

•send an email to support@netikus.net or
•call 1-877-NETIKUS

 

and include the following information:

 

•The Operating System (incl. Service Pack Version) on which EventSentry is running
•The version of EventSentry
•Your question

 

Problems

If you are experiencing problems with EventSentry then you can either fill out the Bug / Problem Report feedback form in the Feedback menu or

 

•send an email to support@netikus.net
•call 1-877-NETIKUS

 

and include the following information:

 

•The Operating System (incl. Service Pack Version) on which EventSentry is running
•The version of EventSentry
•An exact description of the problem. Include information such as:

       - Does this problem occur on one or more installations?

       - Did it happen once or does it happen repeatedly?

       - What can we do to reproduce the problem?

•The log file(s) %SYSTEMROOT%\eventsentry*.log if they exists

 

 

Once we receive a support request from a registered email address we will provide support within 24 hours, and as quickly as one hour.